02 9986 2952
WE ARE CURRENTLY AT CAPACITY FOR WARRANTY - PLEASE COMPLETE THE CLAIM FORM BELOW IF YOU WOULD LIKE TO JOIN OUR WAITING LIST.
We do not currently provide portable refrigeration, refrigeration or A/C warranty, please contact the manufacturer for other dealers in their network.
Please read the below warranty conditions before completing the warranty claim form.
RVGO will only allow warranty repair requests using the below form, we do not accept warranty requests or photos via email.
Associated partners: Free inspection
Jayco, Thetford, Truma, Webasto, Al-Ko
Non associated partners: Inspection Fee $180 inc gst
For all other non-associated partners / manufactures - You, the customer, will incur a $180 inc inspection fee. (this will be collected at your warranty assessment booking) and you will be required to pay for any repair works carried out. It is your responsibility to be reimbursed by the manufacturer as we do not have an agreement with any non associated partners.
All Warranty items must be assessed by RVGO for approval.
If RVGO determines that the repair is critical to the vehicle or occupant safety and or operation, then an appointment may be prioritised.
RVGO will contact you within 7 business days to arrange a date/time to make a booking to assess, take pictures, and determine which parts will be required for your warranty work.
Please read the below warranty procedures and terms before submitting your claim.
Your enquiry will be placed on our waitlist. We will contact you within 14 working days from the day we receive your warranty request to confirm your warranty enquiry.
Step 1 – Booking for your warranty assessment
When we have availability we will contact you to arrange a booking to inspect and assess your warranty item/s. We will take photos and gather information to determine which part/s will be required. Vehicles are not to be left at our premises – drive through only.
Step 2 – Estimate sent for approval
An estimate will be sent to the appropriate manufacturer for approval.
AN ESTIMATE is not a quote and may change at the time of the repair due to unforeseen circumstances.
Example: Non fitting parts, poor design, bonding, sealants, etc.
The manufacturer will be required to send all parts relevant for the job.
Step 3 – Estimate approved
If the estimate is approved, an appointment will be made to carry out the repairs once the parts arrive in our warehouse from the manufacturer. Please be patient, due to the current part shortage in Australia parts can take anywhere from a few days to a few months to arrive. We will keep you updated along the way with the ETA on parts.
Step 4 – Bring your van in for warranty works
When all parts have arrived into our warehouse we will arrange a booking date. When you bring your RV in please ensure you remove any excessive personal belongings so that we carry out repairs. Depending on the works, we may need your RV for a few days. This will be discussed at the time of your booking.
Charges that may not be covered by any warranty:
Things you MUST know:
No repairs will be carried out until authorisation is given in writing from associated repairers.
Non-associated repairers - You, the customer, will incur a $180 inspection fee at your warranty assessment booking. You will be required to pay for any repair works carried out. It is your responsibility to be reimbursed by the manufacturer as we do not have an agreement with any non associated partners. Payment is COD once the job is completed.
RVGO labour is charged at $180 inc per hour (for unexpected / unforeseen extra time taken to repair the vehicle if the third party is not willing to pay)
RVGO reserves the right to refuse repairs after the assessment, if RVGO believes;
RVGO will be in contact within 7 business days to discuss your warranty booking.