Frequently Asked Questions
General
Where is RVGO located?
RVGO is located on Sydney’s Northern Beaches in Terrey Hills.
What are your opening hours?
We’re open Monday to Friday, 8:30am – 5:00pm. We are closed on weekends and public holidays.
What services do you offer?
We provide a full range of caravan and motorhome services including:
- General servicing & maintenance
- Repairs & insurance work
- Electrical & solar upgrades
- Battery systems & inverters
- A-frames, braking systems & towing setups
- Engineering & compliance
- Accessories & installations
Our team includes qualified mechanics, electricians, and engineers to cover everything in-house
Bookings & Appointments
Do I need to book in advance?
Yes — bookings are essential. We recommend booking ahead, especially during peak travel periods.
How do I book?
You can:
- Call us
- Email us
- Submit an enquiry through our website
How long will my booking take?
This depends on the job. Basic services may take a day, while larger upgrades or repairs can take several days. We’ll give you an estimated timeframe when booking.
Servicing & Repairs
How often should I service my caravan or motorhome?
We recommend servicing at least once every 12 months/10,000km, or before any major trip.
Do you handle insurance repairs?
Yes, we work with major insurance companies and can assist with the full repair process from assessment to completion.
Can you work on all brands?
Yes — we service and repair most caravan and motorhome brands.
Do you offer pre-trip inspections?
Absolutely. Pre-trip inspections are highly recommended to ensure your van is safe and ready for travel.
Upgrades & Installations
Can you install solar, batteries, and off-grid systems?
Yes, we specialise in power upgrades including solar, lithium batteries, and complete off-grid setups.
Do you customise setups?
Every setup is tailored to your needs, travel style, and vehicle.
Do you install A-frames and towing systems?
Yes — we install and certify A-frames, braking systems, and towing upgrades.
Parts & Turnaround
Do you supply the parts?
Yes — we source and supply quality parts and accessories for all work carried out.
What if parts are delayed?
If we’re waiting on parts, we’ll keep you updated and contact you as soon as they arrive.
Pricing & Estimates
Can I get an estimate before booking?
This is dependent on the work required. We often need to inspect the vehicle in person before providing an estimate.
Why can’t you always give an exact price upfront?
Some jobs require inspection or additional information to ensure an accurate estimate.
Compliance & Engineering
Do you provide engineering and compliance certificates?
Yes — we offer engineering services and compliance solutions where required.
Can you help with GVM upgrades or modifications?
Yes, we can guide you through compliance requirements and upgrades.
